Refund policy

At RYDERimports, we want you to be confident with your purchase. If there is an issue with your order, please contact us at info@ryderimports.co.nz and we’ll work with you to get it sorted.

Faulty or damaged products

If your product arrives damaged, faulty, or is not as described, please contact us as soon as possible at info@ryderimports.co.nz with your order number, photos of the issue, and a short description of the problem.

Where required under the New Zealand Consumer Guarantees Act, we will provide a suitable remedy, which may include a repair, replacement, or refund. New Zealand consumer law gives customers rights when products do not meet acceptable quality, are not fit for purpose, or do not match their description.

Change of mind returns

We do not offer refunds for change of mind purchases.

This includes cases where you ordered the wrong item, no longer need the product, found it cheaper elsewhere, or changed your mind after purchase. In New Zealand, retailers do not have to provide a refund or exchange for change of mind unless their own return policy allows it.

Incorrect item ordered

Please check product compatibility carefully before placing your order. If you are unsure whether a product will fit your bike, suspension, or setup, contact us before purchasing.

If you order the wrong item, we may choose to offer an exchange at our discretion, provided the item is unused, unopened, in original packaging, and returned at the customer’s cost.

Sale and clearance items

Sale, clearance, special order, and discounted items cannot be returned for change of mind.

This does not affect your rights under the New Zealand Consumer Guarantees Act.

Return condition

Returned items must be:

  • Unused

  • In original packaging

  • In resaleable condition

  • Returned with proof of purchase

Items that have been fitted, used, damaged, marked, or returned incomplete may not be accepted unless the product is faulty.

Return shipping

For change of mind or incorrect item returns approved by us, the customer is responsible for return shipping costs.

If the product is confirmed to be faulty or incorrect due to an error on our side, we will work with you to arrange the appropriate remedy.

How to request a return

To request a return, please contact us at info@ryderimports.co.nz with:

  • Order number

  • Name

  • Product

  • Reason for return

  • Photos, if relevant

Once we receive your request, we’ll review it and let you know the next steps.

Consumer rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act or any other applicable consumer law.